Requirement evaluated: Integration setup assistance included in implementation; not a separate SOW or additional cost
For a 6-location services company moving from manual AP to Esker, integration with Sage Intacct is handled by Esker's own internal Professional Services team, which uses an Agile delivery methodology. However, Esker's published Terms of Service USA state that 'the implementation of Customer's EOD solution may require customization by Esker's Professional Services, which shall be defined in a separate statement of work (SOW) …
Limitations: The buyer's explicit requirement is that integration setup be included in implementation without a separate SOW or additional cost; Esker's own contract terms and methodology documentation confirm that all implementation work, including ERP integration configuration, is scoped and billed via a separately signed SOW. …