Requirement evaluated: Approval bottleneck analysis: which approvers are slowest, which invoice types take longest
For a 3-person AP team processing 1,800 invoices per month across 2 Sage Intacct entities, Esker's AP Automation module provides role-differentiated dashboards and KPI reporting that directly surface approval bottlenecks by approver and by invoice type. AP Managers receive a dedicated view covering process efficiency, payment KPIs, spend by category and volume, and accrual reporting, giving them the data needed to identify which approvers or invoice categories are holding up the queue. A real Esker customer (LTP Sports) …
Limitations: No evidence was found of a dedicated, named 'bottleneck analysis' module with pre-built per-approver cycle time rankings or heat maps; the capability appears to be assembled through configurable KPI dashboards and workflow history reports rather than a purpose-built analytics workbench. …